Calori Track Support

Last updated 5 September 2026

Calori Track logs what you eat from a sentence you type. If something is not working, or you want your data removed, here is how to sort it.

Get in touch

How it works

Type what you ate the way you would say it — two eggs on toast and a flat white — and it is logged with an estimate of the calories, protein, fibre and fat. There is nothing to search for and no database to pick from.

You can also ask it things: what have I had today, remove the toast, set my target to 2200, save that as my usual breakfast.

Common questions

The numbers look wrong

They are estimates produced by a language model from a short description, not measurements. Being more specific gets you closer — 150g grilled chicken breast beats chicken. If a figure is clearly off, say so in the same conversation and it will be corrected.

I did not get the confirmation email

Check the spam folder first. If it is not there, open Settings in the app and tap Resend confirmation. Logging stays switched off until the address is confirmed, so that the account is genuinely yours.

I forgot my password

On the sign-in screen, tap Forgot password and enter your address. A reset link is emailed to you. For your privacy the app will not tell you whether an address has an account.

I have hit the daily limit

Each account has a daily allowance of AI usage, which resets at midnight UTC. It is set well above normal use — around twenty to twenty-five logged exchanges a day. Everything already logged stays visible; only new requests wait for the reset.

Can I edit an entry?

Tap the bin next to it to remove it, then log it again with the correction. You can also just type remove the sandwich.

Does it work offline?

No. Estimating a meal needs the model, so the app needs a connection to log anything. Your existing days stay readable.

Deleting your account

In the app, go to Settings → Delete my account and confirm with your password. Every row belonging to you — entries, targets, saved meals, usage records and sessions — is erased immediately, and it cannot be undone.

If you would rather we did it for you, email support@payvelora.com from the address on the account.

A word on health

Calori Track is not medical or nutritional advice, and nothing in it is verified. Speak to a qualified professional about your diet, especially if you are managing a condition or recovering from disordered eating.

Privacy

What is stored, what is sent to OpenAI, and how to remove it is set out in full in the privacy policy.